Refund Policy

 

Order Cancellations and Changes

Once an order has been confirmed, it cannot be cancelled or modified. We do not accept returns or offer refunds.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us via WhatsApp at+852 93148585 within three days of delivery.

Please include your order details and clear photos showing the damage or the incorrect item so that we can review the issue and arrange an exchange.

After reviewing your request, we will prioritise replacing the item with the same product. If the original product is sold out or unavailable, an alternative product or style will be offered instead. Refunds will not be provided.

Exchange requests that do not meet the requirements above will not be accepted.

Shipping Costs

We will cover all shipping costs associated with exchanging damaged or incorrect items. For any other approved exchange, the customer will be responsible for the shipping costs.